Below are some of the common services we provide at the Katy Helpdesk. If you already have a support plan with us, each of these services will be covered by your pre-paid hours or at your lower hourly rate. But if you don't have a plan with us, don't worry, we can still help you out with any of the items below.
Website Support
If you already have a website, our basic Website support consists of software updates and backups. We can also help develop a brand new site for you, providing a professional look and feel, or adding new features.
Most of our monthly support plans include basic website support, and any additional requirements are covered by our plans included hours.
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Data Backup
Nothing is more precious than your data. If you don’t already have a data backup process in place, we can help develop a plan with you that provides complete coverage of your data and files without slowing down your day-to-day business processes. We can also review any backup plans you currently have in place, and make any necessary recommendations to ensure there aren’t any gaps that could lead to the frustration that accompanies any level of data loss.
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Process Design
As important as software is to every size business, sometimes a process change can not only provide a more cost effective option, but a far better solution to the problem at hand. Whether you need to develop more efficient ways for your clients to contact you, or an improved electronic filing system, the Katy Helpdesk can help you design the best process for your end-to-end business goals.
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Software Evaluation
Evaluating software can be an intimidating and frustrating experience. The vendor doesn’t always have your best interests in mind when selling you their software, and if you don’t ask the right questions, it’s easy to miss a key requirement that a particular software won’t provide. Depending on your specific needs, the Katy Helpdesk can join in with vendor evalution meetings, help develop requirements documentation, or just provide a list of critical questions to ask any vendor. Most importantly of all, though, we will have your interests in mind, and not a specific solution.
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Hardware
Whether you need a server to hold your files, a new computer for a staff member, or a laptop to work on while out of the office, we can help you build or buy the perfect machine in the most cost-effective manner. And if we don’t think you need a new machine at all, we’ll help get what you already have working the way you need it.
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